Fields highlighted must be completed with the controller’s real details before publishing.
Data controller
- Controller: [Name or company name] — Tax ID [NIF]
- Address: [Full address]
- Email: info@despegia.es · Phone: +34 647 544 406
What data we process
We process the data you give us when you contact us by email, phone, WhatsApp, Telegram or forms (name, contact details and the content of your message), the data needed to provide and invoice the services you order, and the technical browsing data described in the Cookie policy.
Purposes and legal basis
- Answering your enquiries and preparing quotes — consent and pre-contractual measures (art. 6.1.a and 6.1.b GDPR).
- Providing the services ordered, invoicing and support — performance of a contract and legal obligations (art. 6.1.b and 6.1.c GDPR).
- Sending communications about our services, if you have agreed — consent (art. 6.1.a GDPR).
- Keeping the website secure and preventing fraud — legitimate interest (art. 6.1.f GDPR).
Retention
We keep data for as long as the relationship lasts and afterwards for the statutory limitation periods. Enquiries that do not lead to a contract are deleted within one year at most.
Recipients and processors
We do not share data with third parties unless legally required. We work with providers acting as processors (hosting, email, messaging, analytics, payment gateways) under the contracts required by the GDPR. If any of them processes data outside the European Economic Area, appropriate safeguards such as the European Commission’s standard contractual clauses apply.
Your rights
You may exercise your rights of access, rectification, erasure, objection, restriction of processing and portability, and withdraw your consent, by writing to info@despegia.es stating the right you wish to exercise. If you believe your request has not been handled properly, you can complain to the Spanish Data Protection Agency (www.aepd.es).
Security
We apply technical and organisational measures appropriate to the risk: HTTPS encryption, access control, backups, updates and monitoring of our systems.
Changes to this policy
We may update this policy to reflect legal or service changes. The date of the last update appears at the top of this page.